These Terms of Service ("Agreement") govern the booking, scheduling, and provision of residential, commercial, and industrial cleaning services provided by Sproze Cleaning Services to our clients within our designated branch locations in Port Harcourt and Benin City.
1. Service Scope & Booking Confirmation
All cleaning services are delivered according to the agreed service package (Residential, Commercial, Carpet Steam Wash, Post-Construction, Restroom Sanitization, or Move-In/Move-Out turnover).
- A booking is officially confirmed once service details, arrival window, and quotation have been acknowledged via our web booking form, phone confirmation, or official WhatsApp dispatch.
- Any work outside the mutually agreed scope on the service date will be subject to an adjusted quote approved prior to execution.
2. Property Access, Water & Electricity Supply
To enable our team to carry out cleaning safely and efficiently:
- The Customer agrees to provide safe, unimpeded access to the premises at the confirmed arrival time.
- The Customer must ensure the availability of running water and standard electrical power on-site for the operation of industrial extraction and vacuum machinery, unless prior alternative arrangements have been made with our dispatch coordinators.
- Any valuable, fragile, or sensitive personal items should be secured in a locked drawer or safe prior to the arrival of the crew.
3. Rescheduling & Cancellations
We understand schedules change. We kindly request at least 12 hours' notice for rescheduling or cancellation so we may reassign personnel without loss of operational time. Cancellations made with less than 4 hours' notice when a crew has already been dispatched may attract a nominal logistics re-routing fee.
4. 100% Satisfaction Guarantee & Re-Clean Policy
Sproze is committed to exceptional workmanship. If any aspect of our cleaning does not meet your expectations:
- The Customer must notify our dispatch supervisor within 24 hours of service completion.
- Our team will return to inspect and re-clean the specific unsatisfactory areas at no additional charge.
- Due to the labor-intensive nature of cleaning services, cash refunds are not offered; however, the free re-clean guarantee ensures full satisfaction.
5. Safety & Hazardous Materials
Our staff are equipped and trained for sanitary cleaning. However, for staff health and safety, Sproze does not handle hazardous bio-waste, raw sewage overflows, asbestos, or pest extermination unless explicitly contracted under certified industrial hazardous protocol.
6. Payment Terms
Standard residential cleanings are payable upon completion following a satisfactory final inspection walk-through. Commercial and post-construction contracts require a 50% - 70% mobilization deposit with the balance due upon handover, or as outlined in formal corporate service-level agreements (SLAs).
7. Contact Information
For inquiries regarding these Terms of Service or contract arrangements, please contact:
- Email: sprozecleaningservices@gmail.com
- Phone / WhatsApp: +234 701 877 6889
- Branches: Port Harcourt, Rivers State & Benin City, Edo State