At Sproze Cleaning Services, we value your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy outlines our standards for collecting, using, disclosing, and securing information gathered through our website, telephone consultations, and WhatsApp communications across our Port Harcourt and Benin City operating branches.
1. Information We Collect
When you request a quotation, schedule a cleaning appointment, or communicate with our dispatch coordinators, we may collect the following personal details:
- Contact Information: Full name, telephone number, WhatsApp contact number, and email address.
- Location Details: Physical address, apartment or estate name, landmark, and branch selection (Port Harcourt or Benin City).
- Service Specifications: Property size (number of bedrooms, bathrooms, floor area), specific cleaning requirements, pet presence, and special surface considerations.
- Technical Information: Standard browser user agent, IP address, device type, and visit metrics collected for website diagnostics and speed optimization.
2. How We Use Your Information
Your details are processed strictly for operational and service delivery purposes:
- Generating accurate quotes and pricing estimates tailored to your space.
- Coordinating arrival times and dispatching vetted cleaning specialists to your location.
- Communicating booking confirmations, updates, or inspection follow-ups via SMS, phone, or WhatsApp.
- Continuously improving our customer care, sanitation techniques, and website responsiveness.
3. Protection & Non-Disclosure of Personal Information
We treat your contact and residence information with strict confidentiality. Sproze Cleaning Services never sells, rents, leases, or trades your personal information to third-party advertisers or commercial data brokers.
Information is shared only with authorized Sproze supervisors and field operatives assigned to fulfill your specific service booking.
4. Data Security
We employ administrative, physical, and technological security measures to protect your personal details against unauthorized access, loss, or disclosure. All digital inquiries and form submissions transmitted through our platform are protected using industry-standard SSL/TLS encryption.
5. Your Rights & Data Access
You reserve the right at any time to:
- Request confirmation of the personal data we hold about you.
- Request corrections to outdated or incomplete details.
- Request the complete deletion of your customer record from our dispatch database once contractual services are complete.
6. Contact Us Regarding Privacy
If you have questions, feedback, or concerns regarding our privacy practices, please contact our administrative team:
- Email: sprozecleaningservices@gmail.com
- Phone / WhatsApp: +234 701 877 6889
- Branches: Port Harcourt (Rivers State) & Benin City (Edo State)